|Slip Jig from the Ravelry Pattern Page :: Love|
Last weekend, my daughters and I went into a LYS to shop for yarn. I was looking for a specific yarn that I knew they carried. They had one hank of the yarn in the color I was looking for - I needed 2. When I walked up to the counter to ask if they had any more - the woman working there barked at me that all they had was on the shelve. Not - how many do you need? We are expecting an order any day? Or can we order it and call you. Oh - and she didn't bother to look at me while barking her response. Needless to say I walked out without buying anything.
Next - my husband, one daughter and I went to a different yarn store. Immediately upon entering we were asked if we needed help. Were given guidance without the sales people being pushy. They looked up a pattern on Ravelry for me so everyone knew what I was making and could give opinions - which they did on the color matching. They helped The Princess get new needles for the socks she was making and made sure the cable was long enough and even showed her how small the needles could go. Wonderful experience and I'll go back to Fiber Gallery again.
My second amazing customer service was with Blue Moon Fiber Arts online sales. I had been looking at the Slip Jig pattern for a long time. It was finally available outside of the sock club and my paypal account was flush so I ordered it. I got an email saying it shipped - but no link to a downloadable pattern and no way to log into my account to check the status. I waited about 10 days and then contacted customer service. I got a response within 24 saying they had been having some problems with their computers but to try resetting my password again and to be aware it was case sensitive. I reset my password but still couldn't see my pattern. I replied to customer service again, saying I got into my account, but still couldn't find the pattern. The next email I got was a notice that my paypal payment had been refunded. I was a bit crushed because I wanted the pattern. Within seconds, I got another email from BMFA's customer service with a link to download my pattern. They had refunded my money because of the issues in trying to get the pattern. I will shop with them again - as well.
So tell - do you put your dollars where the service is good? Or do you shop someplace with less than stellar customer service because it's convenient?