I believe in pointing our good customer service. And what I received was not good customer service - but above and beyond excellent. And I want to share the love with one of you.
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| Pamela's Magic Pencil Skirt |
First - the back story. Earlier this month, inspired by the skirts I'd seen around blogland, I ordered
Pamela's Magic Pencil Skirt. And then I waited and waited. Honestly - we all know when a woman (and one who sews at that) has decided she wants something, we don't wait very patiently.
Finally, on Monday, Oct. 15th, I emailed Pamela and asked where my pattern was. Turns out that Pamela had been away teaching so it didn't get mailed until October 8th. But still - it was the 15th and I still didn't have the pattern in my hot little hand and anyone who follows me on Instagram knows the 'sewjo' is hot right now!
Pamela emailed me on Tuesday. We emailed back and forth on Tuesday and ultimately Pamela said she would put another pattern in the mail - she offered, I did not ask. Of course my pattern turned up Tuesday night. I very quickly emailed Pamela and said it's here. If you haven't sent the replacement - please don't. She replied, I'm taking this directly from her email:
"Of course it went out already - haha! I also included some Fantastic Elastic for you as well. So maybe you could give the extra pattern to a sewing friend and work on them together! Let me know how you like the pattern."
So - I have an extra copy of the Magic Skirt pattern that I'm happy to share with one lucky blog reader. I'll send the pattern anywhere. Just let me know you are interested. I'll close the give away on Oct. 30 and draw one lucky winner on the 31st for a nice treat for someone.
And for the record - I WILL be ordering from Pamela again - I have no idea how her pattern will work for me - but her customer service is above and beyond and that deserves my repeat business. How do you reward excellent customer service?