March 3, 2013
Ready to Cry
2 weeks ago, my machine stoped behaving properly. See, this is the problem with having a completely computerized sewing machine. The machine stopped recognizing where the foot was at and on this machine - I no longer have a way to manually lift or lower the foot.
I contacted a friend of mine who used to own a sewing machine shop - he's an excellent technician. He had my machine for two weeks and I made my red wool dress (you haven't seen it yet) with my back up machine. I couldn't use my specialty feet with that machine and I couldn't get a consistent seam allowance ~ I believe I'm gonna send that machine to The Princess who only does home dec stuff. Anyway. I got my machine back - Technician friend said he couldn't find anything wrong with it. And that I was doing an excellent job keeping it clean.
Well today I plugged in the embroidery unit. I have some overdue baby gifts to get done. And guess what? Yea - it's not working right. So, tomorrow I'll take it to the local dealer. But that's frustrating because they are really a Pfaff dealer and have Viking by default. You can tell just walking in - they don't like these machines, but they are the only game in town. What would you do?
Edited to Add: I took the machine to the Pfaff and Viking dealer. I told them very clearly that I wasn't happy with the way they treated Viking owners and I would take my machine elsewhere in the future if I wasn't treated well. I plugged the machine in to show them what it was doing - because it's hard to explain. The good news? I have a service contract that fixes my machine for FREE! The bad news? It will take at least 2 weeks.